Privacy Policy

Basic Policy

KOUWA Co., Ltd. (hereinafter referred to as “We”) recognizes that the protection and proper management of personal information is an important social responsibility. We have established the following privacy policy, which we strictly adhere to in order to protect personal information.

Definition

In this policy, "personal information" refers to information about a living individual that falls under any of the following:

Information that can identify a specific individual through name, date of birth, or other descriptions (including information that can be easily cross-referenced with other data to identify an individual).
Information that includes personal identification codes.

Acquisition of Personal Information

We obtain personal information by legal and fair means within the scope necessary to achieve the intended purposes of use.

Purpose of Use

We may ask you to provide personal information such as your name, company name, date of birth, address, phone number, email address, ID, credit card number, and bank account information when you make inquiries or accommodation reservations. The information will be used only for the following purposes and will not be used beyond these purposes without your consent:

To respond to inquiries or provide requested services
To process billing for our services
To provide information about our campaigns and services
To analyze for service improvement

Security Measures

We manage your personal information appropriately and with care. To prevent unauthorized access, loss, falsification, or leakage of personal information, we take necessary and appropriate security measures both technically and physically. Each department that handles personal information assigns a management officer to ensure proper handling.

Provision to Third Parties

We may provide your personal information to third parties under the following circumstances:

With your prior consent
When required by law
When necessary to protect life, body, or property and it is difficult to obtain your consent
When especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain your consent
When cooperation with a national or local government agency is necessary to perform legal duties, and obtaining your consent may hinder the execution of those duties

Policy Revisions

This policy may be revised without notice due to changes in laws or regulations. The revised policy will take effect once it is published on this site or otherwise made available.

Inquiries

For inquiries regarding our privacy policy, please contact:
Company Name: KOUWA Co., Ltd.
Address: 2-2-8-5F, Hiranomachi, Chuo-ku, Osaka-shi, Osaka, Japan
Representative: 黄楊文心
Phone: 06-6227-8693
Email: minpaku@kouwa-estate.co.jp